GENERALDo I pay membership fees with H&H Shop Wholesale?
At H&H Shop, you can enjoy the benefits of wholesale shopping without the annual membership fees.
How do I get free shipping on my first order?
All you need to do is meet the order minimum of $49 and you'll receive free shipping.
I know my first order ships free. How much does shipping cost after that?
All orders over $49 qualify for free shipping. If your order total is below $49, we charge a low $7.99 for shipping.
When does my order ship?
We strive to ship out orders within one business day. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!
Do you ship to my area?
We ship everywhere in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses. Since we deliver bulk (and joy!), our boxes are too big to qualify.
Do you ship to offices?
Absolutely! Office managers love H&H Shop for our convenience, bulk selection, low prices and great service. To learn more, contact firstname.lastname@example.org with any inquiries.
Are transactions on your site secure?
Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.
Do you accept EBT?
Unfortunately, we cannot accept EBT at this time.
How is my order shipped?
We ship with both UPS and FedEx. UPS delivers Monday through Friday, FedEx Tuesday through Saturday. Certain deliveries may require a signature and this determination is at the sole discretion of the carrier's driver. Due to the size of our bulk items, large orders may arrive in multiple boxes.
Where do I enter my promo code?
When you are ready to check out, just enter your promo code in the 'Promo Code' field and click apply.
Why isn't my promo code working?
Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email the H&H Shop Team at email@example.com.
How can I track my order?
We ship with either USPS, UPS, or Fedex. You can visit the shipping carrier's website and input the tracking number to see the status of your order.
Can I cancel my order or edit my shipping address?
Please email firstname.lastname@example.org with the order number. We will try our best to help before the order ships out.
What if my item is damaged, incorrect or missing?
We are very sorry for the inconvenience. Let us know at email@example.com.
Can I return an item if I’m not happy with it?
Sure thing! If you are not 100% satisfied with your purchase, you can return the item for a refund. You have up to 14 days from the delivery date. Our return policy can be found here. Please reach out to firstname.lastname@example.org for help.
Can I edit my shipping address?
Please email email@example.com with your order number and desired changes. In most cases, we can make shipping address adjustments, but in all cases, we will try our best to help.
Can I edit my account information?
You can manage your payment method, shipping addresses, email preferences and password under My Account.
How do I reset my password?
Got to My Account > Setting > Change Password.
H&H SHOP FOR BUSINESSES
What is a business account?
A business account is designed to make your life easier and to help you cut costs. You'll have a dedicated account manager that can recommend the right snacks, breakroom, and office products as well as help you with cost reporting and other business needs.
What are the advantages of signing up with a business account?
When you sign up with a business account, you will have access to a dedicated account manager, a wider selection of business related products, and business features such as group ordering, shopping lists that you can add to cart, and downloadable receipts. You will also have access to invoicing and credit options. Your orders will have priority status for processing and you will have the option to place bulk orders by the pallet at a reduced price. If you are a tax-exempt organization, you can submit your proof of exempt status and place orders free of sales tax.
How do I set up a H&H Shop For Business account?
Just sign up here! There are no order minimums associated with a business account. All orders over $49 qualify for free shipping.
When does a business order ship?
We strive to ship business orders within one business day. You will receive and email when your order is being processed and another when it ships - with your tracking number and an estimated arrival date. For larger orders that require custom shipping solutions, your account manager will follow up with an email that includes tracking information.
Where can business accounts receive orders?
H&H Shop delivers to the 48 contiguous states. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO, or DPO addresses (our boxes are too big to qualify).
What if no one is available to receive the order?
That's no problem. Most H&H Shop orders deliver like any other office delivery by UPS or Fedex.
Is there a fee for business accounts?
There are no fees for using H&H Shop.
Do you provide discounts for bulk orders?
Certain high-volume orders may qualify for a discount. The team evaluates discount eligibility based on a variety of factors including product, quantity, shipping destination, as well as other handling requirements. If you are interested in placing a large order, please contact firstname.lastname@example.org with "Large Order Inquiry - Sku(s)" in the subject line.
My organization is Tax Exempt, what should I do?
All you need to do is email email@example.com with a copy of your tax exemption certificate, and include the email you will use for tax exempt purchases, shipping address, and full name. It is suggested that you create an account under the email you will submit the certificate with.
Can I have your W-9 form?
Yes! Please email firstname.lastname@example.org with your request.
Do you have an invoicing option?
Unfortunately, we do not have invoicing option at this time.
Do you offer credit terms?
Unfortunately, we do not offer credit terms at this time.
Do you sell by the pallet or truckload?
Yes! Please email email@example.com with your request.
Can you source products that are not available on your site?
If you are searching for a product that is not available on our site, please email firstname.lastname@example.org and we'll do our best.
How do I order for multiple offices?
We would suggest you to place separate orders for each office address so we can prepare the packages to send out to each office.